ICE Service & Maintenance
ICE has pioneered a national service offer for the last 20 years, and we have a range of tailormade
packages suitable for today’s cleaning market.
Designed with peace of mind and cost assurance, the tried and tested ICE SERVICESMARTlite model is a proven solution, delivering 24/7 service 365 days a year.
Our 4 simple aftercare packages offer everything from “light touch” support to “fully inclusive” fixed cost solutions.
Designed with peace of mind and cost assurance, the tried and tested ICE SERVICESMARTlite model is a proven solution, delivering 24/7 service 365 days a year.
Our 4 simple aftercare packages offer everything from “light touch” support to “fully inclusive” fixed cost solutions.
| SERVICE PACKAGES |
 SMARTStandard |
 SMARTEnhance |
 SMARTPremium |
 SMARTPremium+ |
|---|---|---|---|---|
| Visits per annum | 1 | 2 | 3 | 4 |
| On site inspection and labour | ● | ● | ● | ● |
| 24 hour response | ● | ● | Same day | Same day |
|
Same day response (excluding Highlands & Islands) |
- | - | ● | ● |
| Inclusive of major parts | - | ● | ● | ● |
| All parts inclusive | - | - | ● | ● |
| All consumables included | - | - | ● | ● |
| Batteries included | - | - | ● | ● |
|
Replacement machine within 24 hours |
- | - | - | ● |
| Damage/misuse and abuse | - | - | - | ● |
The ICE App contains a wide range of equipment training videos that you can access anywhere, at any
time. With product guides and company information the ICE App has everything to keep you up to date.
ICE Smartcall is a live video support call for onsite operatives and engineers - with a dedicated team
of ICE specialists available to take their calls. At the touch of a button an ICE expert appears on the
operatives mobile screen to help with any questions or problems. Our expert is also equipped with their
own digital tools, with the ability to see what the operative shows them.
The ICE expert can then write on their screen to guide the operative through their problem. Our expert even can share the appropriate manual or navigate to any web page that will help them further, live on their phone or tablet.
The ICE expert can then write on their screen to guide the operative through their problem. Our expert even can share the appropriate manual or navigate to any web page that will help them further, live on their phone or tablet.