Call us now on 0845 225 1375
or email enquiries@ice-clean.com
ICE has pioneered a national service offer for the last 20 years, and we have a range of tailormade packages suitable for today’s cleaning market.
Designed with peace of mind and cost assurance, the tried and tested ICE SERVICESMARTlite model is a proven solution, delivering 24/7 service 365 days a year.
Our 4 simple aftercare packages offer everything from “light touch” support to “fully inclusive” fixed cost solutions.
Our SERVICESMARTlite system offers real-time service and repair tracking, providing complete visibility of your equipment. It also takes care of asset management, Health & Safety compliance and inventory control for machines across your entire estate.
We offer a variety of service packages including all-inclusive service and repair of equipment, and will repair or provide loan machines so that you are never without a machine.
These can include:
SERVICE PACKAGES |
 SMART Standard |
 SMART Enhanced |
 SMART Premium |
 SMART Premium+ |
|---|---|---|---|---|
| Visits per annum | 1 | 2 | 3 | 4 |
| On site inspection and labour | ● | ● | ● | ● |
| 24 hour response | ● | ● | Same day | Same day |
| Same day response (excluding Highlands & Islands) |
- | - | ● | ● |
| Inclusive of major parts | - | ● | ● | ● |
| All parts inclusive | - | - | ● | ● |
| All consumables included | - | - | ● | ● |
| Batteries included | - | - | ● | ● |
| Replacement machine within 24 hours | - | - | - | ● |
| Damage/misuse and abuse | - | - | - | ● |