ICE has pioneered a national service offer for the last 20 years, and we have a range of tailormade packages suitable for today’s cleaning market.

Designed with peace of mind and cost assurance, the tried and tested ICE SERVICESMARTlite model is a proven solution, delivering 24/7 service 365 days a year.

Our 4 simple aftercare packages offer everything from “light touch” support to “fully inclusive” fixed cost solutions.

Asset Management

Our SERVICESMARTlite system offers real-time service and repair tracking, providing complete visibility of your equipment. It also takes care of asset management, Health & Safety compliance and inventory control for machines across your entire estate.

We offer a variety of service packages including all-inclusive service and repair of equipment, and will repair or provide loan machines so that you are never without a machine.

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Our Service Packages

These can include:

  • Helpdesk service and Triage support 24 hours a day, 7 days per week, 365 days a year
  • 24/7 same day response times (excluding Highlands & Islands)
  • Comprehensive onsite maintenance delivered by dedicated and trained ICE engineering professionals
  • All-inclusive parts and consumables – even brushes and squeegees
  • All-inclusive damage waiver


  • Maximum uptime and compliance safety
  • Market leading asset management and telemetry
  • Pre-planned service and compliance visits
  • Fixed term pricing offering cost assurance
  • Like for like replacement within 24 hours
  • Fully interactive web based application
  • Consistent service delivery to any make or model or brand

SERVICE PACKAGES



SMART Standard


SMART Enhanced


SMART Premium


SMART Premium+
Visits per annum 1 2 3 4
On site inspection and labour
24 hour response Same day Same day
Same day response
(excluding Highlands & Islands)
- -
Inclusive of major parts -
All parts inclusive - -
All consumables included - -
Batteries included - -
Replacement machine within 24 hours - - -
Damage/misuse and abuse - - -