ICE has pioneered a national service offer for the last 20 years, and we have a range of tailormade packages suitable for today’s cleaning market.

Designed with peace of mind and cost assurance, the tried and tested ICE SERVICESMARTlite model is a proven solution, delivering 24/7 service 365 days a year.

Our 4 simple aftercare packages offer everything from “light touch” support to “fully inclusive” fixed cost solutions.


SMART Standard

SMART Enhanced

SMART Premium

SMART Premium+
Visits per annum 1 2 3 4
On site inspection and labour
24 hour response Same day Same day
Same day response
(excluding Highlands & Islands)
- -
Inclusive of major parts -
All parts inclusive - -
All consumables included - -
Batteries included - -
Replacement machine within 24 hours - - -
Damage/misuse and abuse - - -

Asset Management

Our SERVICESMARTlite system offers real-time service and repair tracking, providing complete visibility of your equipment. It also takes care of asset management, Health & Safety compliance and inventory control for machines across your entire estate.

We offer a variety of service packages including all-inclusive service and repair of equipment, and will repair or provide loan machines so that you are never without a machine.