ICE Head Office Address

Unit 3, Sauber House
Rushington Business Park
Chapel Ln
SO40 9AH
United Kingdom

ICE Customer Service Hub

25 Commerce Rd
Lynch Wood

ICE Facilities Hub

Industrial Estate
Unit 6
Christleton Ct

Breakdown & Service Enquiries

Log a Breakdown

Give us a call and with a few simple questions our Customer Service Team will be able to log your issue, and provide you with a reference number and an estimated timescale.

0800 3893869
Video Support Call

ICE Smartcall is the fast cost effective solution to all your cleaning equipment questions.

ICE Smartcall works by connecting you with one of our qualified professionals, who can then go on to assist you with any queries you may have. Use Smartcall via the ICE app.

Make a SmartCall
Cleaning Machine bieng repaired by an ICE engineer
Provide Logging Information
  • Store number
  • Site name
  • Site contact name & number
  • Machine make & model
  • Description of fault
Call is logged

Your administrator will schedule the call and provide you with a reference number.

Issue not resolved?

If the equipment cannot be repaired, it will be exchanged.

Receive confirmation

You will receive an automated email confirming the details provided and your scheduled visit.