Darren Marston - leader and Chairman at ICE

Darren Marston – Founder and Chairman

Darren has worked in the cleaning industry for over 30 years and is the Executive Chairman at ICE – a company which was set up by his father in 1965.

Darren is greatly respected within the cleaning industry by his peers and colleagues and currently sits on the Board of the Cleaning Services Support Association (CSSA). He is also an active member of the The Worshipful Company of Environmental Cleaners, the British Cleaning Council, and the British Institute of Cleaning Science (BICSc).

Mark Bresnihan - leader and CEO at ICE

Mark Bresnihan – CEO

Mark joined the ICE business in 1997 as a Regional Sales Executive based in Northamptonshire. As the business rapidly expanded, his role changed to Sales Manager and then Sales Director which was promptly followed by his permanent relocation to Southampton where ICE’s head office was and still is based.

In 2008 Mark had the privilege of accepting the position of Managing Director, the position that he still holds to this day. This role carries huge responsibility which he takes very seriously and is very proud to work with such diverse, forward thinking, and enthusiastic people. These people make up the great team and organisation that ICE has become today.

Jon Aylett – Chief Financial Officer

Jon joined ICE in 2023, bringing extensive financial leadership experience. Previously, he held Financial Director roles in facilities management and senior positions within a leading multinational coffee company.  Following his professional accountancy training, Jon transitioned seamlessly into industry roles. With over 15 years of experience, he collaborates closely with stakeholders to ensure strong financial health and strategic delivery.

Ricky Smith - leader and CCO at ICE

Ricky Smith – Chief Commercial Officer

Ricky joined the cleaning industry at the very young age of 22 years having successfully completed his A Levels at college and having worked in a call centre sales environment. Joining Karcher UK, Ricky worked his way up from the Customer Support Centre to National Sales Manager. He was then offered the opportunity to run the UK and Ireland Sales function for Truvox International where he worked for 4 years.

Ricky then joined ICE as Sales Director in May 2013, and is now Chief Commercial Officer. He is both delighted and proud to have been part of the growth within ICE over recent years and looks forward to what promises to be an exciting future working within a great team.

Julie Kitchener - leader and Chief Marketing and Communications Officer at ICE

Julie Kitchener – Chief Marketing and Communications Officer

After leaving Southampton University with a Business Studies degree, Julie joined BT on their graduate scheme. She spent 13 years there working in various marketing roles, including launching Broadband throughout the UK. Whilst working for BT she also studied for a Marketing Master’s degree which she achieved in 2006.

Julie joined ICE in October 2014 to run the marketing function where she was responsible for all elements of marketing and PR for the business. Julie was then promoted in 2019 to Head of Customer Service and Marketing, where she was responsible for various areas across the business. She is now Chief Marketing and Communications Officer and is responsible for the Marketing, HR, and Logistics functions.

Lee Owen – Head of Engineering

After leaving school, Lee started his career within the Facilities Management industry at Wetrok UK which involved pre-delivery inspection of new machinery and re-builds of various types of cleaning machines. He then moved into the field engineering community and was able to use his knowledge to achieve a high first-time fix rate and gain experience in customer needs and expectations.

Lee joined ICE in 2013 as a Field Engineer and has progressed up the management ladder to Head of Engineering. He now leads a team of over 40 people including Field Engineers, Hub Technicians, and Technical Services Managers.

Damien Hiles - Leader and Head of Business Development at ICE

Damien Hiles – Head of Business Development

Damien has been in the cleaning industry for 12 years, starting out working with a distributor called OCH, initially as a delivery driver and then working in the warehouse and trade counter. He progressed through the business and into a sales position which he held for 5 years. Upon leaving OCH in 2018, Damien joined Accelerate Facilities as a Sales Director and spent 2.5 years with the business before joining ICE in April 2021.  Damien’s interests outside of work include supporting the best football team in the land, Arsenal, and raising 3 small children including 1 year old twin boys.

Gabriella Duliba – Head of Key Account Management

Gabriella recently joined ICE as a Key Account Director, having worked in the industry for over 8 years. Previously her role was specialising in hiring industrial equipment to the FM and Cleaning sector which has taught her to be adaptable and flexible when working with customers. Gabriella has a passion for building true partnerships within business and she thrives on working in a fast-paced environment. Being able to deliver excellent service to customers gives her great satisfaction. Outside of work when she isn’t running around after her 2-year-old, Gabriella loves being in the countryside and has a keen interest in interior design.

Tina Scarrott - leader and Head of Key Account Management at ICE

Tina Scarrott – Head of Key Account Management

After completing university, Tina started her career working in commercial property with Regus, IWG. After 5 years, and growing a career, she moved to a commercial property asset management company working across the UK and Netherlands for 5 years. Tina then moved to the facilities giant OCS and became a specialist in their Destinations and Venues team working in Retail facilities management. Tina joined ICE during the pandemic as a Strategic Account Director, and she now focuses on the Retail sector, managing all ICE’s direct retail clients.

Outside of work, Tina has a 6-year-old daughter who keeps her busy. They love to ski, sail, play tennis, and generally keep fit and healthy.

Melanie Weeks – Head of Admin & Business Systems

Melanie joined ICE in 2015 as a Helpdesk Administrator. Her adaptability and willingness to learn led her to diverse roles across Sales Admin, Projects, and Systems teams. This cross-functional experience provided Melanie with a deep understanding of ICE’s operations and has led to her recent promotion to lead the Sales Admin and Business Systems teams.

Outside of work, Melanie enjoys spending time with her friends and family and just being outside. With the New Forest close to her doorstep, she enjoys going out walking.

Juliane Crittenden - leader and Head of Service Delivery at ICE

Juliane Crittenden – Head of Service Delivery

Juliane began her career at ICE as a Key Account Administrator after leaving school. Over the past 7 years, she transitioned into compliance and scheduling, eventually becoming heavily involved in robotic equipment service delivery. Juliane’s strong performance in operations led to a promotion managing a team of compliance and robotics engineers, and further promotion has now led her to be responsible for the ICE Helpdesk, Engineer Scheduling, and Compliance teams.

Outside of work she enjoys spending time with family and friends, travelling to new places or anywhere with a good view, a sunset or a gin.


Emily Dibley, Head of People Development & HR

Emily joined ICE in 2018 as an HR Administrator after graduating with a degree in Psychology. Demonstrating initiative, she pursued her CIPD Level 5 in People Management alongside her role. Emily’s dedication led to promotions from HR Administrator to HR Manager and most recently, Head of People Development & HR. She is currently enjoying time on maternity leave but is looking forward to returning to ICE and getting stuck back in to work soon.

Outside of work, Emily is a keen baker and enjoys spending time with her family and friends. She is currently enjoying time on maternity leave with her 8-month-old daughter but is looking forward to returning to ICE and getting stuck back in to work soon.