Aaron Hiles – Key Account Director

Aaron joined the ICE family in January 2023, coming directly from a cleaning company based in Suffolk where he was Head of Operations. His knowledge of Operations has given Aaron a great understanding of how our clients work and the pressures they face each day. His previous company also used ICE as a supplier which gave him a head start with understanding the equipment ICE provide and how it is best used in each environment. On a personal level, Aaron enjoys playing golf and spending time with his partner and children, trying to be as active as possible!

Damien Hiles – Development Account Director

Damien has been in the cleaning industry for 12 years, starting out working with a distributor called OCH, initially as a delivery driver and then working in the warehouse and trade counter. He progressed through the business and into a sales position which he held for 5 years. Upon leaving OCH in 2018, Damien joined Accelerate Facilities as a Sales Director and spent 2.5 years with the business before joining ICE in April 2021.  Damien’s interests outside of work include supporting the best football team in the land, Arsenal, and raising 3 small children including 1 year old twin boys.

Gabriella Duliba – Key Account Director

Gabriella recently joined ICE as a Key Account Director, having worked in the industry for over 8 years. Previously her role was specialising in hiring industrial equipment to the FM and Cleaning sector which has taught her to be adaptable and flexible when working with customers. Gabriella has a passion for building true partnerships within business and she thrives on working in a fast-paced environment. Being able to deliver excellent service to customers gives her great satisfaction. Outside of work when she isn’t running around after her 2-year-old, Gabriella loves being in the countryside and has a keen interest in interior design.

Tina Scarrott – Retail Account Director

After completing university, Tina started her career working in commercial property with Regus, IWG. After 5 years, and growing a career, she moved to a commercial property asset management company working across the UK and Netherlands for 5 years. Tina then moved to the facilities giant OCS and became a specialist in their Destinations and Venues team working in Retail facilities management. Tina joined ICE during the pandemic as a Strategic Account Director, and she now focuses on the Retail sector, managing all ICE’s direct retail clients.

Outside of work, Tina has a 6-year-old daughter who keeps her busy. They love to ski, sail, play tennis, and generally keep fit and healthy.

Jeff Broad – Key Account Manager

Jeff joined ICE 2021 as a Customer Support Administrator on the Helpdesk where he is the first point of contact for customers to resolve daily issues they face.  Previously Jeff worked as a sales rep in dental supplies while living in New Zealand and has also spent over a decade working as a chef. Jeff has recently started his transition into the Key Account Manager role and will be joining the team full time in January 2024.

Outside work Jeff enjoys spending time with family and friends, cooking, and trying to keep up with his Canadian hometown ice hockey team.

Mollie Cook – Key Account Manager

Mollie has a strong background in Customer Service and excels in problem resolution. She joined ICE in 2019 as a Customer Service Administrator, advancing to the Customer Service Manager in 2021. Previously, Mollie worked at Hobart in Scheduling and Administrative roles. Mollie has recently started her transition into the Key Account Manager role and will be joining the team full time in April 2024.

Outside of work, she enjoys spending time with her family, friends and her dog, Elvis, in the countryside.

Jac McVean

Jac brings over 11 years of invaluable industry expertise to his new role as Key Account Manager at ICE. With a background at companies such as i-team Global and Karcher UK, Jac has honed his understanding of diverse machinery, making him a trusted advisor in the field. His unwavering commitment to building robust partnerships and delivering exceptional service is not only a professional ethos but also a source of great satisfaction for him.

Outside of work, Jac maintains an active lifestyle, balancing his passion for fitness with the joys of parenthood. With two energetic boys aged 5 and 8, Jac thrives on outdoor adventures and encourages their active participation in various sports.