At ICE, we don’t just provide industry-leading cleaning equipment – we take full responsibility for its performance, reliability, and longevity. Our end-to-end service and maintenance solutions are designed to remove the burden of equipment management, giving you complete peace of mind.
With 24/7 support, our expert engineers are always just a call away to handle urgent repairs and minimise downtime. Our planned preventative maintenance (PPM) programmes are tailored to your specific needs, helping to reduce unexpected breakdowns, extend equipment lifespan, and ensure consistent performance.
Thanks to our advanced asset tracking and reporting systems, you’ll always have full visibility of your fleet – from service history too real-time status updates. Whether you’re managing a single site or multiple locations nationwide, ICE delivers responsive, professional, and proactive service you can trust.
Breakdown & Service Enquiries
Give us a call and with a few simple questions our Customer Service Team will be able to log your issue. They will provide you with a reference number and an estimated timescale.
ICE Smartcall is the fast cost effective solution to all your cleaning equipment questions.
ICE Smartcall works by connecting you with one of our qualified professionals to assist you with any queries. Use Smartcall via the ICE app.
SMARTCall
ICE Smartcall is the fast cost effective solution to all your cleaning equipment questions. The system is a new and innovative way for operators and customers to save time and money. ICE Smartcall works by connecting you with an expert, who can help diagnose or resolve faults, order parts and cut back engineer visits to site. You can use Smartcall via the ICE app.
SMARTCall Assist
ICE Smartcall Assist is a game-changer for remote support. This intelligent tool integrates a live language interpreter, a carbon calculator, and an AI generator. All this to enable faster call resolution and enhanced customer support. This technology not only improves responsiveness but also demonstrates a commitment to sustainability as it enables us to calculate the amount of carbon saved through resolving breakdowns remotely without sending an engineer to site.
Service Packages
ICE has designed 4 simple aftercare packages offering everything from “light touch” support to “fully inclusive” fixed-cost solutions.
SMART Standard Package
Our lightest touch package – this service offer gives you the assurance that all assets covered are compliant and receive an annual planned maintenance visit.
SMART Enhanced Package
This package covers PA testing, annual planned maintenance visits for covered assets as well as cover for all major parts required for maintenance repairs.
SMART Premium Package
Our Premium package is the most popular amongst our customers and is the coverage included in our ICE Rental as standard!
This package covers annual planned maintenance visits for covered assets as well as cover replacement batteries and all parts required for maintenance repairs.
SMART Premium+ Package
The premium+ package includes everything from the first three packages and then some!
Covering all consumable items, damage/misuse and 24hr loan machine if required.