ICE SMARTCall Assist
ICE Smartcall Assist enhances the customer experience with intelligent, user-friendly features that streamline support and promote engagement. Its AI equipment support offers instant troubleshooting and guidance, while the carbon footprint calculator empowers eco-conscious decisions. Live language translation breaks down communication barriers for global accessibility, and interactive waiting room features keep customers informed and engaged during wait times – all contributing to faster, smarter, and more sustainable service.
Carbon Footprint Savings Calculator
Smartcall Assist includes a carbon footprint calculator which uses a sophisticated algorithm to calculate the carbon savings made from using Smartcall vs sending an engineer to site.
Calculations include distance from ICE to guest’s location, showing savings in driving time, travel cost, fuel consumption and total CO2.
AI Generated Equipment Support
The new AI equipment support feature allows the user to ask questions via the ICE App and Smartcall Assist generates answers based on common issues with each machine.
Saves time on calls or engineer visits with a quick recommended fix, resolving common issues smarter and faster.
Live Translation
Smartcall Assist includes a live language translation feature that enables real-time translation of conversations between an operative and an ICE Smartcall Technician. This ensures seamless communication across language barriers, allowing both parties to understand each other clearly and efficiently during the call.
