Reporting to: Workshop Controller
Location: Totton or Runcorn
Hours: Monday – Friday, 08:00-17:00
Last Reviewed: November 2024
Business Overview
With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.
At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business and this position would suit someone who likes to hit the ground running and has a drive for success.
Role Overview
As a Hub Engineer, you will be tasked with fault finding on all Industrial Cleaning Equipment, with the exception of the larger more specialised machinery. You will repair and refurbish machines to set, company quality standards and within defined timelines.
Key Responsibilities
- Ensure all repair/refurbishment jobs are completed to set quality standards and to define criteria per machine “job family” and to time
- Test machines in line with company guidelines before delivery to customer to ensure quality criteria has been achieved
- Refurbish machines to set quality standards and guidelines including spray painting, cosmetic repairs and valeting
- Perform full fault diagnostics on machines to identify all repairs needed to bring the machine to the required standard, including the identification of all parts required
- Ordering of parts through SAGE for stock or to complete a repair
- Booking in and out parts within SAGE, adhering to current company procedure
- Processing daily “Bucket List” to supply recycled parts to Parts Department
- Preparing loan machines before dispatch to ensure fully operational
- Manage key job stacks in SAGE, within SLA’s, updating SAGE in real time with full progression updates
- Ensure that all machines and ancillaries are PA tested and correctly labelled before delivery to customer
- Follow all technician/engineer procedures, ensuring they are understood and adhered to
- Contribute to key process improvement initiatives
- Escalate to your line manager/the Head Office anything that takes you away from successfully fulfilling any of the items detailed in this job description
Experience/Qualifications
- Educated to GCSE level or above with grade C (or equivalent) pass or above in English and Math’s
- Electro/mechanical experience (fault finding and repair)
- Relevant certifications or training in industrial equipment repair and maintenance (e.g., Certified Industrial Maintenance Mechanic, Certified Maintenance & Reliability Professional) is advantageous
- Proficiency in diagnosing, servicing, and repairing industrial cleaning equipment such as vacuum cleaners, pressure washers, scrubbers, and sweepers.
- Strong mechanical aptitude with a comprehensive understanding of mechanical, hydraulic, pneumatic, and electrical systems.
- Proficient in using tools and equipment commonly employed in equipment repair and maintenance, including diagnostic instruments, hand tools, and power tools.
- Familiarity with safety protocols and regulatory requirements governing industrial equipment servicing and maintenance.
- Familiarity with inventory management systems and processes for tracking spare parts and consumables.
- Prior exposure to providing technical support and training to customers or colleagues on equipment operation and maintenance procedures.
- Strong physical condition with the capability to perform manual handling duties, such as lifting heavy industrial battery packs.
- Proficient IT skills, including proficiency in operating tablet devices.