Role Overview

The Customer Support Administrator Apprentice supports the Customer Service and Sales functions of the company by interfacing with customers and internal colleagues across a multitude of customer-centric business tasks.

 Core Requirements:

  • Establishing and evolving relationships with internal and external customers, providing a continuously high standard of customer service and account management.
  • Responsible for setting up new business or orders and pro-actively managing an effective new customer onboarding process.
  • Manage customer orders for equipment purchase, rental, and short-term hire.
  • Support the Sales and Key Account Managers and Directors with sales-related activity, such as pricing documents and customer equipment lists.
  • Skilled at managing multiple tasks within tight timescales.
  • Organise and maintain customer equipment records to keep track of financial transactions.
  • Manage specifically assigned customers as well as deliver against wider team objectives.

Essential duties and responsibilities:

  • Main point of contact for all customer sales-related enquiries made via telephone and/or email activity.
  • Record sales leads on Customer Relationship Management database
  • Process customer orders through to dispatch and successful delivery within established timescales.
  • Work with our internal colleagues based at various Hubs across the UK to ensure that orders are dispatched/delivered on time and in line with customer expectations.
  • Maintain customer records to ensure capture and maintenance of key customer information (contact details, site details).
  • Raise invoices following successful delivery of equipment to customer site including consolidated invoices on a monthly basis.
  • Process and track all equipment rental orders and collections and ensure monthly customer billing is correct.
  • Manage requests for both short- and long-term hire equipment, including the delivery and collection through our Hubs.
  • Produce and communicate accurate and timely reports to key stakeholders and customers.

 Experience and Skills:

  • Educated to GCSE level or above with grade C (or equivalent) pass or above in English and Maths
  • Competent user of Microsoft Office applications
  • Strong communicator – excellent telephone manner and email etiquette
  • Customer centric
  • Ability to multi-task and work to tight deadlines
  • Highly organised
  • IT literate
  • Performance focused
  • Resilient

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