Reporting to: Head of Service Delivery
Location: Field Based
Hours: Average of 47.5 hours per week, including 1 in 3 Saturday’s and 1 in 12 Sunday’s


Business Overview
ICE is the largest independent cleaning equipment solutions organisation in the UK. With over 50 years of experience, ICE is able to provide bespoke solutions with a customer focused model, along with the innovative services and products offered; it continues to set the standards for its industry.

At ICE we thrive to encourage personal development and career progression, offering on the job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone that likes to hit the ground running and has a drive for success.


Role Overview
The purpose of our Field Service Engineers is to ensure that all service and repairs are completed on time and where possible on the first call to achieve customer satisfaction and to meet contractual agreements. Our Junior Field Service Engineers will be trained in all aspects of Mechanical and Electrical Engineering to enable them to develop into confident Service Engineers who are comfortable in diagnosing and repairing faults on industrial cleaning machines.


Key Responsibilities and Accountabilities:
• Provide quality support to our customers through courteous and knowledgeable communication.
• Ensure all jobs are attended to and repairs are completed within the contracted service level agreement.
• Attend and complete scheduled planned maintenance services as instructed.
• Attend and complete all scheduled Portable Appliance Test (PA Test) calls on time.
• Maintain and control the highest standard of service and repair made to machinery.
• Ensure all Health and Safety rules and procedures are adhered to at all times.
• Follow all technician procedures issued and ensure they are fully understood.
• Update all jobs in real time on our central database system, SERVICESMARTPro (SSP), and follow working procedures to ensure correct data is captured.
• Provide accurate and detailed reports upon every site visit to maintain integrity of asset data across our customer sites and on our system.
• Order parts via the system to complete breakdown calls.
• Booking parts in/out to ensure van stock re-ordering levels are adhered to and parts are correctly replenished.
• Help develop more efficient systems of work and/or to use any resultant change.
• Regularly review vehicle conditions and to ensure it is kept tidy internally and externally to promote the quality brand.
• Attend company service and business review meetings.


Qualifications, Experience, and Skills:
• Engineer apprenticeship, vocational diploma or equivalent
• Interest in mechanical/electrical engineering is advantageous.
• Previous engineering work experience is preferred but not required.
• Full UK manual driving license is essential.
• Enthusiastic and positive demeanour with strong customer service skills.
• Effective communicator with excellent verbal and written abilities.
• Physically fit for manual handling tasks, including lifting industrial equipment.
• Capable of working independently and under pressure with self-motivation.
• Proficient in time management and prioritisation of workload.
• Attention to detail with good IT skills, including tablet usage.
• Flexible approach to work and willingness to adapt to changing requirements


Equal Opportunities

Our company are an equal opportunities employer and welcome applications from all suitable, qualified persons regardless of their sex, marital status, disability, religion, race, nationality, ethnic origins or social background.

If you are successful and are invited to an interview, you should ensure that you bring with you to the interview the correct documentation to confirm your right to work in the UK e.g. your passport (current or expired) or birth certificate with a letter confirming your national insurance number.

Due to the large volume of applications received, we are unable to respond to every application. If you have not heard back from us within 14 days of your application, unfortunately, on this occasion, your application has been unsuccessful, but we would like to take this opportunity to wish you every success in your future job search.


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