Sam joined ICE in October 2007 as part of our growing Sales Admin team but with her strong data, analytics, and presentation skills she quickly added business improvement and bid support to her role. While improving administration efficiencies Sam worked alongside a handful of external suppliers – the same suppliers that we deal with today for both our IT & Communication Support.

As time passed at ICE Sam’s role business support role moved between departments from Sales Admin to Compliance to Data & Comms Manager and then ultimately onto her current role of Business Improvement Manager – a role she has held for 3.5 years, and her favourite position yet!

Over the course of Sam’s time at ICE, she has been involved in the launches of 3 business-wide systems, and 3 ICE Apps & introduced many new innovations to the Business such as Smartcall & Smartglasses.

“Working at ICE for as long as I have you do see people come and go, but there are a number of people who have been in the business for similar lengths of time as me, and the relationships built over the years are more like family than just your everyday colleagues!” Sam Hitchman, Business Improvement Manager.

“Sam has extensive knowledge that spans across the whole business and is an integral part of the ICE family. She has shown unwavering commitment to ICE and should be extremely proud of her achievements over the last 15 years! She is a great support to me and the rest of the senior management team.” Julie Kitchener, Head of Customer Services & Marketing