/ Service and Maintenance
Contact ICE
Operations Helpdesk
0800 389 3869 (Option 1)
1. Provide Call Logging Information:
2. Call Logged
Your administrator will schedule the call and provide you with a reference number.
3. Issue Not Resolved?
If the equipment cannot be repaired, it will be exchanged.
4. Receive Confirmation Email
You will receive an automated email confirming the details provided and your scheduled visited.
The ICE App is designed to support you with the operation and maintenance of your cleaning equipment.
Please ensure you update the ICE App through The App Store or Google Play to view the latest version.
You may need to uninstall and reinstall the App.
When you enter the App you will see this home screen.
For technical support via smartcall, simply click on ‘video support’ displayed along the bottom or on the home screen and ‘start call’ on the displayed screen.
To find machine information go to ‘find product’ where you can either search by the name of the machine if known or search by category.
Once you have found and selected your machine you will be able to view product manuals, brochures, training videos and technical data.