Breakdown & Service Enquiries
Give us a call and with a few simple questions our Customer Service Team will be able to log your issue, and provide you with a reference number and an estimated timescale.
ICE Smartcall is the fast cost effective solution to all your cleaning equipment questions.
ICE Smartcall works by connecting you with one of our qualified professionals, who can then go on to assist you with any queries you may have. Use Smartcall via the ICE app.
SMARTCall
ICE Smartcall is the fast cost effective solution to all your cleaning equipment questions. The system is a new and innovative way for operators and customers to save time and money. ICE Smartcall works by connecting you with one of our qualified professionals, who can then go on to assist you with any queries you may have. Use Smartcall via the ICE app.
Service Packages
ICE has designed 4 simple aftercare packages offering everything from “light touch” support to “fully inclusive” fixed-cost solutions.
SMART Standard Package
Our lightest touch package – this service offer gives you the assurance that all assets covered are compliant and receive an annual planned maintenance visit.
SMART Enhanced Package
This package covers PA testing, annual planned maintenance visits for covered assets as well as cover for all major parts required for maintenance repairs.
SMART Premium Package
Our Premium package is the most popular amongst our customers and is the coverage included in our ICE Rental as standard!
This package covers annual planned maintenance visits for covered assets as well as cover replacement batteries and all parts required for maintenance repairs.
SMART Premium+ Package
The premium+ package includes everything from the first three packages and then some!
Covering all consumable items, damage/misuse and 24hr loan machine if required.